Returns and Exchanges
Returns and Exchanges
All returns
must be postmarked no later than 30 days from the original customer shipment
date. Returns and exchanges must be in new condition and must include all
instructions and original packing material. Customer pays all return shipping
charges. Include a copy of your packing list with all returns.
Original shipping and
handling charges are not refundable. Returns must be pre-authorized by us and
are subject to a 15% re-stocking fee. These amounts will be deducted from the
original amount billed and the remaining balance will be credited to the
original credit card.
Incorrect Item: If you
received an incorrect item no extra charges will be incurred. We will replace
incorrect items and pay the additional shipping charge.
Incorrect Size: No
charge for exchange. We will exchange customer orders that do not fit, if the
customer requests the same item in a different size. Customer pays all shipping
charges.
Customer Order Error: Incorrect
customer orders can be exchanged for any other item without paying the
restocking charge. However, the customer will pay the additional shipping and
handling charge. The replacement item must be at least 75% of the value of the
original item.
Return Shipping
Instructions: Return via prepaid UPS or US mail. Insure shipment for full value
of purchase. Use original packaging. We are not responsible for packages lost
during return shipping.
Return/Exchange
Instructions: Enclose a copy of your packing list or E-mail Invoice along with
detailed return/exchange instructions. Send exchanges and returns to
dealership.